Basic Technology Tips IT Pros Want You To Know

Throughout the years, our technology professionals have had more than their fair share of phone calls. Many times issues can be resolved easily by following some helpful tips. When you begin to understand how technology and computers work it can help relieve some of your frustrations. Since technology affects nearly every facet of modern life, educating yourself increases your chance of saving yourself time.

The technology pros here at Coldwell Banker D’Ann Harper, REALTORS® use a number of steps to troubleshoot computers around the office and assist CBHarper real estate agents. The following is a non-comprehensive list of computer tips from our IT Professionals to help avoid frustrations and save time.

Next time you find yourself faced with a tech dilemma try going through these tips:

  1. Rebooting, it really does work. It sounds simple, but turning your device off and back on again will likely fix about 50-60% of your issues. This can be anything from your tablet, laptop, or even (and especially) your phone. So before you raise the flag to signal for help, you should this at least try this once.
  2. Signing out aka logging off is very different from rebooting. When you sign out of your computer profile that is not the same as completely shutting down your computer or device. Logging off means that device is still powered on and one simply has to enter credentials to gain access to it. To ensure your computer has been rebooted, the power to the device must be turned off.
  3. We know that this might be obvious, but it needs to be said. Turning the monitor off is not the same as turning the computer off. The power button on the front of the monitor will not shut down your computer, only turn off the display.
  4. Quit saving files all over your desktop (and in the recycle bin). This is purely an aesthetics thing. After double checking with our IT pros we are assured that it does not affect performance. It is similar to coming home and just placing everything on the floor. How much longer is it going to take you to find something if there is no organization system?
  5. When you see an error message, take a screen shot. When you are able to tell the IT pros exactly what the error says, the more quickly they are able to identify the problem. Even better is taking a screen shot of the error you are experiencing. Not sure how to take a screen shot?
    • Print Screen button, usually found right on the keyboard if you are using a PC.
    • The “Snipping Tool” on a PC is also a great way to capture specific images on your screen.
    • Mac users: Command + Shift + 4 = a way to capture an image displayed on your screen.
  6. Password problems. They plague all of us. There is no quick fix to this if you cannot remember your password. If you are struggling here are some steps.
    • Check the “Caps Lock” and “Num Lock” keys, this will affect case sensitive passwords.
    • For security purposes the IT Department does NOT have access to your passwords.
    • If you have tried every combination and are still stuck, reset. The quickest way to access your account/profile is to simply click the “reset password”. You will then receive an email with a link to reset your password. You will still need to call IT for resetting your XNet password.
    Do not write your password(s) down and stick it to the computer or under the keyboard.
  7. The IT Department does not control cell phone reception or Wi-Fi connectivity issues outside the office. Here are some guidelines when dealing with connection issues outside the office:
    • If you are having trouble with your cell phone service: The phone company handles the data and voice network, this means Verizon, T-Mobile, AT&T, etc., so if you are experiencing phone service issues the phone provider should be your first contact. If the issue is related to forwarding to your cell phone from an office line, definitely give IT a call. Also, remember the first tip!
    • If you are traveling and connecting to Wi-Fi at your house, in an airport, or at a hotel the IT department will not be able to control that service. If you are experiencing a slow connection, use your data service or a hotspot.
  8. When all else fails, Google it. If you are running into a problem there’s a good chance another person has run into the same issue. Often you will find the answer or step by step instructions on how to reach a resolution.

If you find yourself struggling with a situation and troubleshooting has not provided an answer, you can call your Technology Department. Rest assured that when you select CBHarper as your broker of choice you have some of the best technology support in the city.

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